Terms and Conditions

Last updated: 13 September 2026

These Terms and Conditions (the "Terms") govern the provision of the Bamya Leads service and the supply of Lead data and related deliverables to business customers. They form a binding agreement between the Service Provider and the Client.

By placing an order for, accessing, or using the Bamya Leads B2B Outreach System, or any Leads, drafts, or other deliverables provided by Bamya Leads, the Client confirms that it has read, understood, and agrees to these Terms. The "Effective Date" is the date on which the Client first accepts these Terms in this way.

1. Parties

The Service Provider is ATTN PLEASE LTD, a company registered in England and Wales under company number 16665743, with registered address at 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE, with designated contact email yana@bamya.co (the "Service Provider" or "Bamya Leads"). The "Client" is the business that orders or uses the service.

ATTN PLEASE LTD trades under the brand name "Bamya Leads". References in these Terms to "Bamya Leads" mean ATTN PLEASE LTD acting under that trading name. "ATTN PLEASE LTD" is used only where the legal entity is being referred to (for example in this Parties section and the data controller designation).

The Service Provider and the Client are each a "Party" and together the "Parties".

2. Scope of Services

Bamya Leads provides the following services under these Terms:

Onboarding and campaign setup, purchased once at the start of the engagement in one of two forms. Under Self Start, the Client supplies its offer and audience through a questionnaire, and Bamya Leads prepares the outreach messages and sets up the Client's first campaign. Under Start With Us, Bamya Leads additionally works through the Client's audience, positioning and approach with the Client in a strategy session and provides a written strategy, before preparing the messages and setting up the first campaign. Onboarding covers one campaign; further campaigns are ordered separately.
Subscription access to the B2B Outreach System, charged for each subscription period, including the Personal Lead allowance and the number of user seats stated in the applicable order.
Qualified Researched Lead discovery aligned to the Client's agreed campaign brief.
Research and fit analysis per Researched Lead.
Personalised communication drafts (email, LinkedIn, phone script) per Researched Lead. Where an outreach campaign includes a phone call component, the phone call may only be directed to a publicly shared company phone number (for example, a main office line or a publicly listed business contact number). It may not be directed to any personal or direct-dial phone number of an individual decision maker, and Bamya Leads does not provide, source, or enrich personal phone numbers under these Terms.
Access to the Bamya Leads B2B outreach system, consolidating all of the above (the "B2B Outreach System"). Clients receive working access to the B2B Outreach System to view, manage, and act on Researched Leads, Personal Leads and drafts.
Potential Lead lists, where ordered: a list of individuals identified on LinkedIn as being close to the Client's stated ideal customer profile, supplied for the Client to work through itself. A Potential Lead list is a starting point for the Client's own selection, not a set of qualified Leads.

Third-party services:

Where the Client takes the Bamya Call integration, Bamya Call is a separate service with its own terms and its own subscription, provided under the Bamya brand and ordered alongside the Bamya Leads subscription. Any discount or free period offered on Bamya Call is a commercial concession on that separate service; these Terms do not govern its provision, availability, or continuity, and nothing in these Terms makes the Bamya Leads service conditional on it.

The following are not included:

Bamya Leads does not send, automate, or execute any outbound commercial outreach on behalf of the Client.
Bamya Leads does not guarantee response rates, meeting rates, or commercial outcomes.

Nature of the Service:

Bamya Leads provides (a) Researched Lead data drawn from public and licensed sources in line with the agreed campaign brief, and (b) personalised draft messages prepared on the basis of that data and that brief. These are informational and operational inputs only.
Bamya Leads does not instruct, direct, recommend, or authorise the Client to contact any specific recipient at any specific time, on any specific channel, or with any specific message. The decision whether, when, how, and to whom to send is taken solely by the Client and is the Client's own act, exercised at all times in accordance with the Client's obligations under these Terms (including Section 6 - Client Obligations and Section 8 - Data Protection) and with applicable law. Lead data and drafts do not constitute an instruction, an authorisation, or a green light to send.

3. Deliverables and Lead Quality Standards

Each Researched Lead delivered includes:

Company summary, touchpoints with the Client's business, general contact details, relevant news.
Campaign alignment recommendation.
Decision maker name, position, and qualification rationale.
Verified email address or LinkedIn profile (minimum requirement for a Researched Lead to be considered valid).

Researched Lead Structure:

The default delivery structure is 1-3 decision makers per company.
This ratio is adjustable based on the agreed campaign brief.

Researched Leads and Personal Leads:

Researched Leads are Leads selected and delivered by Bamya Leads: Bamya Leads researches the agreed target market, chooses which contacts to surface, verifies channels, and prepares the personalised drafts. References in these Terms to research, fit analysis, personalised drafts, validity, replacement and delivery timescales are references to Researched Leads unless stated otherwise.
Personal Leads are contacts the Client introduces itself - for example, a contact taken from a list of potential leads supplied by Bamya Leads. The Client supplies the contact's name and LinkedIn profile URL, and Bamya Leads extracts publicly available information from that profile and holds it on the B2B Outreach System against the contact, together with the Client's campaign steps. Bamya Leads does not carry out for Personal Leads the target market research, company research, fit analysis, channel verification, or research-based draft generation that it performs for Researched Leads. Communication drafts for a Personal Lead are produced from adjustable templates rather than generated from research.
Personal Leads are counted individually, as contacts rather than as companies. Each subscription period includes the Personal Lead allowance stated in the applicable order; Personal Leads beyond that allowance are charged at the rate stated in the applicable order or on the published pricing page.
Potential Leads are neither of the above. A Potential Lead is an individual appearing on a list supplied by Bamya Leads as being close to the Client's stated ideal customer profile, drawn from information available on LinkedIn. Bamya Leads does not research, qualify, verify, or prepare drafts for a Potential Lead, and does not represent that any Potential Lead is a fit, is contactable, or is correctly described. A Potential Lead becomes a Personal Lead only if the Client introduces it as one under the paragraph above, and becomes a Researched Lead only if the Client orders research on it.
A Potential Lead list contains personal data. The Client's obligations under Section 6 (Client Obligations) and Section 8 (Data Protection) apply to Potential Lead data from the moment it is supplied, whether or not the Client goes on to contact anyone on the list. Potential Lead lists are deliverables for the purposes of the Permitted Use and Restrictions on Deliverables provisions in Section 6.
Because Bamya Leads does not select, research, or verify Personal Leads, the Lead Quality Standards, Validity and Replacement, Data Freshness and Exclusions provisions of this Section 3 do not apply to them.
The Client is responsible for ensuring it has a lawful basis to introduce any contact it supplies as a Personal Lead. The Client's obligations under Section 6 (Client Obligations) and Section 8 (Data Protection) apply to Personal Leads in the same way as to Researched Leads.
Where these Terms refer to a "Lead", or to "Lead data", without qualification, that reference means a Researched Lead, a Personal Lead or a Potential Lead and the data held or supplied in respect of it. Where a provision applies to only one kind, it names that kind.
Because Bamya Leads does not research, qualify or verify Potential Leads, the Lead Quality Standards, Validity and Replacement, Data Freshness and Exclusions provisions of this Section 3 do not apply to them.

Onboarding Deliverables:

Self Start delivers: the outreach messages for the Client's first campaign, and that campaign set up and ready to use on the B2B Outreach System.
Start With Us delivers, in addition: a strategy session with the Client, and a written strategy covering the Client's outreach offer and positioning angle, the approach and its step-by-step sequence, the scope of prospects by profile, type, location and size, communication drafts, and the LinkedIn approach.
Onboarding is delivered once, against the information the Client provides. Where the Client's information is incomplete or is not provided, the delivery timescales in Section 5 do not begin to run until it is.
The one-off onboarding is governed in detail by its own terms, which apply in addition to these Terms: the Self Start Terms where the Client takes Self Start, and the Strategy and Setup Terms where the Client takes Start With Us.

Validity and Replacement:

A Researched Lead is valid if it contains a working email address or a LinkedIn profile.
The Client must report invalid Researched Leads to Bamya Leads in writing within 30 calendar days of delivery. Bamya Leads will replace qualifying invalid Researched Leads free of charge.
Personal Leads are supplied by the Client and are not covered by this provision.

Data Freshness:

Researched Leads reflect publicly available data and licensed third-party records as at the date of delivery.
Bamya Leads bears no responsibility for data changes (e.g. job moves, company closures) occurring after the delivery date.

Exclusions:

The Client may provide Bamya Leads in writing with a list of companies to exclude in advance - for example, existing customers, competitors, or any other entities the Client does not wish to be approached. Bamya Leads will exclude all such companies from delivered Researched Leads.
If a Researched Lead from a company on the Client's exclusion list is delivered by mistake, Bamya Leads will replace that Researched Lead with another Researched Lead from a non-excluded company within 14 calendar days of the Client raising the issue in writing.

4. Payment Terms

Payment Timing:

The discovery call is free and takes place before any payment is made.
The one-off onboarding fee (Self Start or Start With Us) is payable before onboarding begins.
The subscription is payable in advance for each subscription period.
Researched Leads, Potential Lead lists, additional campaigns, additional user seats and Personal Leads beyond the included allowance are payable on order. Each such order is a separate transaction; these Terms do not commit the Client to place any of them.

Commencement of Performance:

These Terms are binding on both Parties from the Effective Date, and the obligations in Section 6 (Client Obligations), Section 7 (Confidentiality), Section 8 (Data Protection), and Section 9 (Publicity, Brand Use and Non-Disparagement) bind the Parties from the Effective Date.
Bamya Leads is under no obligation to commence delivery of any Services - including but not limited to onboarding, access to the B2B Outreach System, any Researched Leads, or any Potential Lead list - until payment for the relevant order is received by Bamya Leads in cleared funds. No delivery timeline or service deadline under these Terms begins to run before that point. The receipt of cleared funds is a condition precedent to Bamya Leads's delivery obligations.

The Subscription:

The subscription runs for successive subscription periods. Unless the applicable order states otherwise, a subscription period is one calendar month, and the subscription renews automatically for a further period at the end of each one until it is ended under Section 10.
Each subscription period includes access to the B2B Outreach System for the users seated under it, the Personal Lead allowance stated in the applicable order, and one user seat. The Personal Lead allowance applies to that period only and does not carry over.
Additional user seats may be added at any time at the rate stated in the applicable order. A seat added part-way through a period is charged for that period in full unless the order states otherwise.
Where the Client prepays the subscription for twelve months, the Client pays for that period in advance, the Personal Lead allowance for each month of the period is the higher allowance stated in the applicable order, and any additional user seats are paid for the same twelve-month period at the same time.
Onboarding covers one campaign. Each additional campaign is ordered and charged separately, and includes its own messages and campaign steps.

Researched Lead Orders:

The Client may order Researched Leads at any time, either individually by company or as a set of 50 companies, at the rates set out in the applicable order, subject to availability.
The Client may not purchase or otherwise acquire more than 150 Researched Leads in any one calendar month, whether ordered individually or in sets, and whether under a single account or aggregated across multiple accounts or related entities. This limit applies to Researched Leads only. Personal Leads and Potential Leads are not counted towards it.
This limit is integral to the proportionality and lawful basis of the service under applicable data protection law and is not subject to negotiation or waiver.

Potential Lead Orders:

Potential Lead lists are ordered in blocks at the rate and block size stated in the applicable order. A Potential Lead list is supplied as it stands; the Validity and Replacement provisions in Section 3 do not apply to it.

Pricing and VAT:

All amounts are in GBP.
The amounts payable are those set out in the applicable order or invoice issued by Bamya Leads or, where the order does not state an amount, the prices published at leads.bamya.co/pricing at the time of the order.
Bamya Leads is not registered for VAT. No VAT is charged on any amount payable under these Terms, no VAT is recoverable by the Client on any such amount, and Bamya Leads does not issue VAT invoices. If Bamya Leads becomes registered for VAT, it will give the Client written notice, and VAT will be charged in addition to the amounts payable from the date registration takes effect.

Changes to Prices:

Bamya Leads may change the subscription rate, or the rates for Researched Leads, Potential Lead lists, Personal Leads beyond the allowance, user seats, additional campaigns or onboarding, by giving the Client at least 30 calendar days' written notice.
A change to the subscription rate takes effect from the start of the first subscription period beginning after that notice period ends. Where the Client has prepaid for twelve months, a change does not affect the prepaid period.
A change of price does not affect an order already placed and paid for.
If the Client does not wish to continue at the changed rate, the Client may end these Terms under Section 10 before the change takes effect.

Refunds:

Undelivered Researched Leads. If the full ordered Researched Lead count cannot be delivered, Bamya Leads will issue a proportional refund within 14 calendar days of the end of the affected delivery period.
Onboarding. The onboarding fee is refundable in full if Bamya Leads has not begun the onboarding work. Once that work has begun, the fee is not refundable, because it is paid for work carried out once and specifically for the Client.
Subscription. The subscription is paid in advance and is not refundable in whole or in part for a subscription period that has already begun. Where the Client has prepaid for twelve months and Bamya Leads ends these Terms for a reason other than the Client's breach, Bamya Leads will refund the prepayment for each whole unused month within 14 calendar days.
Nothing in this Section limits any refund Bamya Leads is required to make by law.

5. Delivery Timeline and B2B Outreach System Access

Onboarding:

Once the Client has agreed its outreach approach and provided the information Bamya Leads needs, Bamya Leads aims to set the Client up on the B2B Outreach System within 3 business days. This is a target rather than a guaranteed date, and it does not begin to run until both the agreed approach and the Client's information are in place.

Researched Lead Delivery:

Researched Leads are delivered within 5 business days of confirmed payment for the relevant order. Personal Leads are available on the B2B Outreach System as soon as the Client adds them. Potential Lead lists are delivered within the period stated in the applicable order or, where none is stated, within 5 business days of confirmed payment.

Access Duration:

Access to the B2B Outreach System is provided for as long as the subscription is active and paid. Access runs to the end of the last subscription period for which payment has been received, and for a further 30 calendar days after that date so that the Client can export its data, after which access is closed.
Where Researched Leads have been paid for but not yet delivered at the end of that period, Bamya Leads will still deliver them, and access remains open until 30 calendar days after the last such delivery.
The Client is responsible for exporting anything it wishes to keep before access closes.

6. Client Obligations

The Client agrees to:

Conduct all outreach through the B2B Outreach System, whether using Researched Leads or Personal Leads, on a strictly human-to-human basis: each message is composed (or reviewed and personalised), addressed to a single recipient, and sent by a named individual within the Client's organisation on a per-message basis.
Refrain from any form of sending automation. The Client will not pass Researched Leads, Personal Leads or drafts through any automated, scheduled, or programmatic sending mechanism, including but not limited to email-sequencing platforms, drip-campaign tools, mail-merge automations, CRM auto-send workflows, AI-driven send agents, or any other system that dispatches messages without a per-message human decision. This prohibition applies regardless of volume; a single automated send is also forbidden.
Not resell, redistribute, or otherwise transfer any Researched Lead, Potential Lead list, or any part of either, to any third party.
Ensure all outreach complies with applicable laws and regulations in the Client's operating jurisdiction (including but not limited to GDPR).

Permitted Use and Restrictions on Deliverables:

All deliverables provided by Bamya Leads under these Terms - including Researched Lead data together with any accompanying notes, signals, or intelligence, Potential Lead lists, the written strategy, and personalised draft messages - are licensed to the Client on a non-exclusive, non-transferable, and non-sublicensable basis, solely for use in the Client's own internal B2B outreach activity, conducted by named individuals employed by the Client's own legal entity.
The Client will not, directly or indirectly, sell, license, sublicense, share, disclose, transfer, lend, publish, or otherwise make available any deliverable, in whole or in part, to any person or entity outside the Client's own legal entity. For the avoidance of doubt, this restriction applies to parent companies, subsidiaries, sister entities, affiliated entities, joint venture partners, external or fractional staff, agencies, consultants, contractors, freelancers, successors-in-interest, and any other third party, regardless of any common ownership or control.
The Client will not create derivative works from the deliverables for the benefit of any third party, will not reverse-engineer or repackage the methodology or message patterns in order to offer or provide similar services to any third party, and will not use the deliverables to train, fine-tune, or otherwise improve any model, dataset, tool, or service intended to be made available to any third party.
User seats. A user seat is personal to the individual it is issued to and may not be shared between people. The Client may issue seats to individuals within its own legal entity without reference to Bamya Leads. A seat may be issued to a contractor, freelancer, virtual assistant or other external individual only with Bamya Leads's prior written consent under the paragraph below, and the Client remains fully responsible for that individual's acts and omissions.
If the Client wishes to make any deliverable available to a contractor, freelancer, or external individual in order to support the Client's own internal outreach (for example, a virtual assistant who personally sends messages on the Client's behalf), the Client must first obtain Bamya Leads's prior written consent and ensure that the relevant individual is bound by written confidentiality and use-restriction obligations no less protective than those in these Terms. The Client remains fully responsible for the acts and omissions of any such individual.
The obligations in this clause survive the end of these Terms.

7. Confidentiality

All Client information shared during the discovery call and onboarding process is treated as confidential by Bamya Leads and used solely to deliver the agreed service.
The Client treats as confidential, and uses solely for its own internal outreach activity under these Terms, all non-public information, materials, and know-how disclosed by Bamya Leads - including message frameworks, draft messages, Lead data and accompanying intelligence, pricing, methodology, and any other materials marked or reasonably understood to be confidential.
Each Party will protect the other Party's confidential information using at least the same degree of care it uses for its own confidential information of similar sensitivity, and in any event no less than a reasonable standard of care. Each Party will limit access to the other Party's confidential information to those of its personnel who need it to perform these Terms and who are bound by written confidentiality obligations no less protective than those in this Section.
The confidentiality obligations in this Section continue to apply for 5 years after the end of these Terms, except for trade secrets, which remain protected for as long as they retain trade secret status.
Both Parties agree to handle any shared personal data in accordance with applicable data protection legislation, including the UK GDPR and the EU GDPR where applicable.

8. Data Protection

This Section supplements (and does not replace) Section 7.

Controller Roles:

Each Party acts as an independent controller in respect of its own processing of personal data under these Terms, as those terms are defined under the UK GDPR and the EU GDPR.
Bamya Leads is the controller for the collection, curation, enrichment, and provision of Researched Lead data to the Client.
For Personal Leads, the Client selects and introduces the contact and supplies the contact's name and LinkedIn profile URL. The Client is the controller for that selection and introduction. Bamya Leads is the controller for its own extraction of publicly available information from the supplied profile and for holding that information on the B2B Outreach System.
For Potential Leads, Bamya Leads is the controller for compiling the list from information available on LinkedIn and supplying it to the Client. The Client is the controller for its own selection from that list, for retaining any part of it, and for anything it goes on to do with it.
The Client is the controller for any outreach communications, replies, follow-up activity, and any further processing of Researched Lead, Personal Lead or Potential Lead data after delivery, including the choice of recipients, content, and channel.
Neither Party is the processor of the other Party in respect of the activities described in these Terms.

Source Disclosure:

The Client acknowledges that Researched Lead data is sourced from public LinkedIn profiles; licensed third-party data providers (including Apollo.io); public company registers, including Companies House in the United Kingdom and the Bulgarian Commercial Register where applicable, together with the filings published on them; company websites and blog posts; news coverage and press releases; publicly accessible business directories, review sites, event listings and public social media pages (including Facebook); general web search; and email-pattern inference with deliverability verification.
Potential Lead data is drawn from information available on LinkedIn.
For Personal Leads, the source is the LinkedIn profile the Client supplies, and Bamya Leads extracts only publicly available information from it.
The Client confirms it has read and accepts the public Privacy Notice published at https://leads.bamya.co/privacy as it stands at the Effective Date.

Acceptable Use of Lead Data:

The Client will use Lead data solely for the purpose of considered, individualised B2B outreach to the named contacts about offerings genuinely relevant to their professional role.
The Client will not add Lead data to bulk marketing lists, automated email sequences, CRM nurture campaigns, retargeting audiences, lookalike audience builders, or any other processing not aligned with the agreed outreach purpose.
The Client will not enrich, combine, or cross-reference Lead data with other personal data sources in ways that would expand the scope of processing beyond the agreed outreach purpose.
The Client will retain Lead data only for so long as necessary for the outreach purpose, and in any event no longer than 24 months from the date of delivery, after which the data will be deleted unless the contact has actively engaged with the Client (e.g. replied, accepted a meeting, or entered into commercial discussions).
The Client will conduct a documented review of retained Lead data at least once every 12 months and will delete any Lead data that is no longer necessary for the outreach purpose, regardless of whether the 24-month outer limit has been reached.
The 24-month maximum reflects the typical length of considered B2B sales cycles in the Client's market and the period during which the agreed offering can reasonably remain relevant to a recipient in the named professional role; the Client confirms that this period is necessary and proportionate for its purpose.
Where a recipient has opted out, objected, or otherwise indicated they do not wish to be approached, the Client will delete that recipient's Lead data from its active outreach systems without undue delay (and in any event within 30 calendar days of the request), regardless of the 24-month outer limit. The Client may retain a minimum suppression record (e.g. email address only) solely for the purpose of preventing further contact.

Pre-Outreach Verification and Lawful Basis:

Before contacting any recipient, whether a Researched Lead or a Personal Lead, the Client will independently satisfy itself that there is a genuine and identifiable legitimate interest in approaching that specific person about the specific offering, that the offering is meaningfully relevant to the recipient's current professional role, and that a person in that role could reasonably expect such an approach. This verification is required on a per-recipient basis and must be carried out before any communication is sent.
Inclusion of a contact as a Researched Lead reflects Bamya Leads's role-based qualification only. It is not a substitute for, and does not establish, the Client's own legitimate-interest assessment, and the Client must not rely on it as such.
The Client will conduct and document its own Legitimate Interests Assessment (LIA) under Article 6(1)(f) UK/EU GDPR - or the equivalent lawful basis under any other applicable law - before initiating outreach, applying the standard three-part test of purpose, necessity, and balancing of interests. The Client will retain this assessment for as long as required to respond to any regulator inquiry or data subject request, and will produce it on reasonable request from Bamya Leads or a competent authority.
The Client is solely responsible for compliance with the Privacy and Electronic Communications Regulations 2003 (PECR), the ePrivacy Directive and its national implementations, and any other rules governing the channel, content, and timing of its outreach (including but not limited to direct marketing rules and consent requirements where these apply to the chosen channel or recipient type).

Opt-Out and Objection Handling:

If a recipient asks the Client to stop contacting them, withdraws consent, objects to processing, or otherwise indicates they do not wish to be approached, the Client will (a) cease contacting that person immediately, and (b) notify Bamya Leads in writing within 5 working days, providing the recipient's name, email address, and a brief description of the objection.
Bamya Leads will add the contact to its suppression list and will not include that contact as a Researched Lead for any customer of Bamya Leads.
If a recipient makes a data subject rights request (such as a request for access, rectification, erasure, or restriction) to the Client in respect of data the Client received from Bamya Leads, the Client will forward the request to Bamya Leads within 5 working days, and the Parties will cooperate in good faith to respond within the statutory timeframes.

Cooperation on Regulator Inquiries:

Each Party will inform the other in writing within 72 hours of becoming aware of any regulator inquiry, complaint, or formal data subject rights request that relates to data shared under these Terms.
The Parties will cooperate in good faith to formulate a coordinated response and will not unilaterally make admissions, concessions, or commitments about the other Party's processing without the other Party's prior written agreement.

Security and Personal Data Breach:

Each Party will maintain appropriate technical and organisational measures to protect Lead data against unauthorised access, loss, or disclosure, proportionate to the nature of the data and the risk.
If either Party becomes aware of a personal data breach affecting Lead data shared under these Terms, that Party will notify the other Party without undue delay and in any event within 48 hours of becoming aware of the breach, providing such information as is reasonably available about the nature, scope, and likely consequences of the breach.

9. Publicity, Brand Use and Non-Disparagement

Permitted Publicity and Brand Use:

Each Party has the right to identify the other Party as its client or supplier, including by using the other Party's name and logo on its website, in presentations, marketing materials, client or partner lists, and social media, for the purpose of identifying the existence of a commercial relationship between the Parties.
This right does not include disclosing:
(a) the commercial terms of the engagement, including pricing, discounts, scope of services, or duration;
(b) technical architecture, methodology, or specific solutions implemented as part of the engagement;
(c) business results, KPIs, ROI, or other quantitative metrics from the joint work;
(d) names of representatives, teams, or internal processes of the other Party;
(e) any information classified as confidential under Section 7 (Confidentiality).
Any more detailed description, case study, press release, video, interview, or quote going beyond a simple mention of the commercial relationship requires the prior written approval of the other Party for each individual publication. The Party to whom the request is made may withhold consent at its sole discretion and undertakes to respond within 10 working days.
Each Party undertakes to use the other Party's name and logo in accordance with the brand guidelines provided and to cease such use within 30 calendar days of a written request by the other Party.

Non-Disparagement:

Neither Party may use the other Party's name, logo, or any information about the other Party in publications, statements, or materials that:
(a) damage the goodwill, reputation, or commercial standing of the other Party;
(b) contain negative, critical, misleading, or disparaging statements about the other Party, its products, services, management, or staff;
(c) present the other Party in an unfavourable light, including through selective citation, taking out of context, or comparisons with competitors;
(d) are used in marketing or advertising materials that exploit any weaknesses, problems, or disputes arising in the course of the commercial relationship.
This obligation survives the end of these Terms and is unlimited in time.
In the event of any dispute, disagreement, or claim between the Parties, the Parties undertake to resolve it directly through good-faith negotiations and, failing agreement, in accordance with Section 12 (Governing Law and Disputes). Neither Party may take such disputes to the public domain, social media, the press, or any third party, except where expressly required by law, by a regulator, or by a competent court.

10. Term and End of Agreement

These Terms take effect on the Effective Date and continue in force indefinitely until terminated by either Party in accordance with the termination provisions below.
These Terms are the framework for the subscription and for any order the Client places under it. The subscription continues until ended under this Section. Beyond the subscription itself, these Terms do not oblige the Client to place any order, nor oblige Bamya Leads to accept any order it has not yet accepted.
Either Party may end these Terms at any time by giving 30 calendar days' written Notice to the other Party. Notice must be submitted in writing via email to the email address most recently designated in writing by the receiving Party. The Service Provider's designated contact email is set out in Section 1; the Client's contact email is the email address provided by the Client to the Service Provider in connection with the engagement.
Where the Client ends these Terms, the subscription continues to the end of the subscription period in which Notice takes effect and is not renewed. Where the Client has prepaid for twelve months, the subscription continues to the end of the prepaid period and is not renewed.
Any order already accepted and paid for at the date of Notice - including Researched Leads, Potential Lead lists, onboarding and additional campaigns - will be delivered in full. No new orders will be accepted after the date of Notice unless both Parties agree otherwise in writing.
Access to the B2B Outreach System after the end of these Terms is governed by the Access Duration provisions in Section 5.

Right to Refuse Orders:

Bamya Leads may refuse to accept any order for Researched Leads, a Potential Lead list, or an additional campaign at its sole discretion, including on grounds of high demand limiting available delivery capacity, concerns about how delivered Lead data has been or may be used by the Client, or any other reason Bamya Leads considers material in good faith.
Acceptance of payment for such an order constitutes only an acknowledgement of receipt of funds and does not constitute acceptance of the order; the order is accepted only once delivery commences.
Where such an order is refused, cannot be fulfilled, or is otherwise not accepted by Bamya Leads after payment has been received, Bamya Leads will refund the corresponding fee in full within 14 calendar days. Refusal or non-fulfilment of such an order does not constitute a breach of these Terms and does not give rise to any liability beyond this refund obligation.

Survival:

Sections that by their nature are intended to survive the end of these Terms (including the Permitted Use and Restrictions on Deliverables clause in Section 6 - Client Obligations, Section 7 - Confidentiality, Section 8 - Data Protection, Section 9 - Publicity, Brand Use and Non-Disparagement, Section 11 - Limitation of Liability, and Section 12 - Governing Law and Disputes) continue to apply after these Terms end.

11. Limitation of Liability

Bamya Leads is responsible for the delivery of qualified Researched Leads and personalised drafts as specified in these Terms.
Bamya Leads makes no guarantee of reply rates, meeting rates, conversion rates, or any commercial outcome arising from the use of delivered Researched Leads, Personal Leads or drafts.
Bamya Leads accepts no responsibility for any adverse effects on the Client's business, reputation, or commercial relationships arising from the manner in which the Client uses, sends, or otherwise deploys delivered Leads or drafts. The Client is solely responsible for the content, timing, and recipients of all outgoing communications.
Bamya Leads accepts no responsibility for any deliverability, reputation, or technical consequences affecting the Client's email accounts, domains, IP addresses, or sending infrastructure - including but not limited to placement on public or private blacklists or blocklists (such as Spamhaus, Spamcop, Barracuda, or any mailbox provider's internal blocklist), spam-folder or junk-folder placement, reduced inbox-placement rates, DMARC, SPF, or DKIM warnings or failures, mailbox-provider throttling or rate-limiting, and suspension, restriction, or termination of the Client's accounts by email service providers, mailbox providers, hosting providers, registrars, or any other third party. The Client is solely responsible for the technical configuration, authentication setup, sending hygiene, and reputation of its sending environment.
Bamya Leads's total liability under these Terms shall not exceed the total fees paid by the Client in the 3 calendar months immediately preceding the date on which the Client first notifies Bamya Leads in writing of the claim.

12. Governing Law and Disputes

These Terms are governed by the laws of England and Wales.
In the event of a dispute, both Parties agree to engage in good-faith negotiations for a period of at least 30 calendar days before commencing formal proceedings.

13. Language

These Terms are published in English. Any translation into another language (including Bulgarian) is provided solely for the Client's convenience and understanding, does not form part of these Terms, and is not legally binding on the Parties. In the event of any inconsistency, ambiguity, or conflict between the English text and any translation, the English text governs in all respects.

14. Changes to these Terms and Contact

We may update these Terms from time to time. The date at the top of this page shows when they were last revised. Material changes will be reflected in an updated version published at the same web address. Orders placed after a change are governed by the version of these Terms in force at the time of the order.

For any question about these Terms, write to:

ATTN PLEASE LTD (trading as Bamya Leads)
yana@bamya.co